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At SKOPE we stand behind our heating products because we know they are the best, and we encourage you to enjoy the increased peace of mind from our comprehensive warranty programmes.

Warranty types:

We have 3 warranty types depending on your heater type. Our “in-home” warranty covers service on-site, while our ‘over the counter” warranty cover product returned to the place of purchase.

  1. 10 Year in-home warranty
  2.    2 Year in-home warranty
Heater type
Warranty cover
Panel Heaters
Airelec range: Elite and Tactic 10 Year in-home
Consort range 10 Year in-home
Ecobox2 10 Year in-home
Premiere radiant range  2 Year in-home
Fan heaters                                                           
Surface and Recess Mount Space heaters                2 Year in-home
SKOPE bathroom fan heaters 2 Year in-home
Heated towel rails
SKOPE heated towel rails 10 Year in-home
Luxury towel warmers
Glascia Range 2 Year in-home
Bathroom accessories
Ventilation Fascia 2 Year in-home
Smart-Timer 2 Year in-home
How to make a warranty claim and get service for in-home warranties;

Freephone SKOPE customer services (weekdays 9.00am-5.00pm: excluding public holidays):

New Zealand 0800 477 638
Australia 1800 121 535

For general enquiries email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   and we will contact you.

Important information required when making a claim:
  1. Purchase Receipt
  2. Warranty Form included with the heater when purchased.
  • Purchasers name
  • Address
  • Date of purchase
  • Purchased from
  • Model Number
  • Serial Number
  • Date of installation
  • Installed by
Warranties cover:
  • The original purchaser of the product.
  • 10 Year in-home warranty covers product purchasers from 1 May 2010.
  • Any defect in workmanship or material resulting in the product malfunctioning while under correct use.
  • In-home warranties cover repair or replacement. All repair work must be carried out by an authorised service agent.
  • Warranties are valid for the specified period from date of purchase.
For further details refer to the relevant heating warranty form below:

10 Year in-home warranty form

2 Year in-home warranty form