SKOPE-connect Frequently Asked Questions

There are a number of reasons why a fridge may not appear on the Available Fridges list. Check the following:

• The phone’s Bluetooth is ON and version 4.0 or later.
• The phone is within 10 m of the fridge.
• The phone is connected to the internet.
• The fridge is turned on.
• The fridge is compatible with SKOPE-connect (must be a ReFlex, ProSpec, Open Deck or ActiveCore)
• The fridge has not already been connected to by someone else.

Fridge data is periodically synced while in Bluetooth® range. Syncing occurs every few hours to conserve the phone’s battery. If your fridge isn’t updating try pulling down on the Fridges page to refresh it.

When you open the app for the first time you’ll be given two options: Fridge Owner or Fridge User. If you’re the first person to connect to the fridge you’re a Fridge Owner. If someone else is giving you access to their fridge you’re a Fridge User.

See instructions.

To remove a fridge, swipe left on the name of the fridge on the Fridges page.

If the app does not appear to be working correctly:

• Pull down on the fridge list page to refresh.
• Turn the phone off and on.
• Turn the fridge off and on.
• Delete and re-connect to the fridge.
• Delete and reinstall the app.