Make a claim now
Had an issue or a breakdown and need to make a claim? You can do it online now.
SKOPE provides our customers with market-leading warranty protection. We use data to provide the best warranty terms possible and stand behind the reliability of our products. Paired with a large service network that extensively covers Australia and New Zealand, we are able to offer peace of mind that should your product breakdown, we'll get it back up and running in no time.
Start by registering your warranty when you purchase the product. This ensure we have your warranty terms correct from day one and speeds up the repair process if it crops up. It will also unlock extra years on your warranty for some of our product ranges.
If something were to go wrong with your product, simply jump into our claim portal and book your warranty service. With fast response times and an fleet of excellent technicians, we will get you back up and running in no time.
Warranty Terms
| Series | Model | Warranty Protection |
|---|---|---|
| ActiveCore | SKT, SKB, TME & BME Fridges | 5 Years |
| ProSpec | Fridges | 5 Years - on registration |
| ActiveCore | TMF & SKFT Freezers | 5 Years |
| ProSpec | Freezers | 3 Years - on registration |
| BackBar | BackBar N, CounterLine N, SlimLine N & Glass Chiller | 3 Years - on registration |
| Pegasus | All | 3 Years - on registration |
| ReFlex | Upright, Underbench & Preparation | 3 Years - on registration |
| Vitamix | All Machines | 3 Years |
| Centaur | All | 2 Years |
| EziCore | TCE & BCE | 2 Years |
| Food Display | All | 2 Years |
| ITV Ice Makers | All | 2 Years |
| Irinox Blast Chillers | All | 2 Years |
| MISA Cool & Freezer Rooms | All | 2 Years |
| Open Deck | All | 2 Years |
| Ascend | HB80-2, SC112N-A & SC430N | 2 Years |
| VFX | All & ICE | 2 Years |
| Customs | All | 1 Year |